Shipping Policy

Last Updated: May 2026

At Homelya, we are committed to delivering your order safely and efficiently across the United Kingdom and Europe.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, processing times may be slightly extended.

2. Shipping Times

Estimated delivery times:

• United Kingdom: 5–12 business days
• Europe: 7–15 business days

Please note that delivery times are estimates and may vary depending on:

• Destination country
• Customs clearance
• Courier operations
• Seasonal demand

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery location
• Package size and weight
• Shipping method selected

Occasionally, we may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 72 hours for tracking updates to appear.

5. Customs, Duties & Taxes

For orders within the European Union and the United Kingdom, applicable taxes may already be included at checkout where legally required.

For certain international shipments, customs duties or import fees may apply depending on local regulations. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs authorities.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect or incomplete address is provided, delivery delays or additional shipping fees may occur.

We are not responsible for orders lost due to incorrect shipping information provided by the customer.

7. Delayed or Lost Packages

While we work with trusted shipping partners, occasional delays may happen due to:

• Weather conditions
• Customs inspections
• Carrier issues
• High shipping demand periods

If your package appears significantly delayed or lost, please contact our support team and we will do our best to assist you.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We will review the case and provide an appropriate solution.

9. Contact Us

If you have any questions regarding shipping, please contact us through:

shophomelya@gmail.com